Interview with Dr. Jackie Brown: I’m in good kind, thorough, smart hands

Transcript

Ronnie Wilson:

Ok so, why don’t you just – real quickly – state your name on camera.

Jackie Brown:

Jackie Brown

Ronnie Wilson:

Okay, Jackie, and give me a sense if you would: what is it about Alan and his manner of care that is so appealing to you?

Jackie Brown:

It’s a number of things: Number one he always is extremely thorough. He is very personable — warm person. He’s very smart. I just always feel like I’m in good, kind, thorough, smart hands when I see him.

Ronnie Wilson:

And how long have you or any of your family members been seeing him?

Jackie Brown:

Many years. I would have to take awhile to think of how many: maybe eight, nine… many years.

Ronnie Wilson:

What kind of care has he provided for you or any of your loved ones?

Jackie Brown:

He provides for me — at this point, I just need general eye care, glass adjustment, dry eye … make sure that he checks everything out. My husband, who is a bit older than I am, has had cataract surgery in both eyes; so he sees really well and you know it’s good.

Ronnie Wilson:

And did Alan perform his cataract surgeries – both?

Jackie Brown:

Oh yes, Alan is our doctor, our ophthalmologist.

Ronnie Wilson:

How long ago did he do his cataracts?

Jackie Brown:

That was just within the past six months.

Ronnie Wilson:

Okay, outcome?

Jackie Brown:

Good, good.  He sees and doesn’t wear glasses. He needs a few adjustments for glare with the computer. You know, people have different sensitivities. But Alan has solutions and help for everything that you could think of that’s come up, so it’s good.

Ronnie Wilson:

Yeah, and you guys live quite a distance from here – so what has propelled you to drive past twenty-five ophthalmologists to get here? What’s the bullseye?

Jackie Brown:

Trust – you know, a relationship that you have over time where the results have been good, that you feel a loyalty to somebody who we feel knows you, and knows your condition. And it’s well worth driving for; it’s not that much – you know – it’s a little farther but it doesn’t matter. It’s more important to have the quality that we get.

Ronnie Wilson:

Thank you very kindly.

Jackie Brown:

You’re welcome.

Ronnie Wilson, founder of People I Love, penned the following:

Jackie Brown provided a perfect on-the-fly interview. All the interviews we do are deliberately unsculpted and unrehearsed. We typically arrive inside the walls of a practice and invite a handful of patients to offer thoughts and words through interview.

Commonly, many won’t wish to be interviewed; in Dr. Shuster’s office, I found it stunning – UTTERLY, UNIMAGINABLY STUNNING – that every single person we approached about providing an interview wanted to do so. And each person didn’t merely wish to do so — each person wished to do so eagerly!

Jackie articulated things in such a rich, full manner while getting to the essentialities succinctly. Her words will help you discover the reasons so many people love and cherish Dr. Alan Shuster.

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